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From "Good Hands" to Boxing Gloves: How Allstate Changed Casualty Insurance in America topics-Commercial Litigation When to use open- and*Plaintiff's Only Product In 1992 Allstate started a pilot project that has changed the way insurance companies in America treat their customers, leading to record profits for the company. Since that time, 50% of the insurance industry has scrambled to incorporate these techniques. Now, two of the nation's leading experts on Allstate's claims practices divulge the change in Allstate. David Berardinelli is the bad faith lawyer who diligently worked to